Privacy Policy

Introduction

First Response Property Restoration ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at frprestoration.com or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a free estimate on our website
• Call us at (770) 501-6939
• Email us at info@frprestoration.com
• Request emergency restoration services

This information may include your name, phone number, email address, street address, property details, photos of damage, and information about the nature of your restoration needs.

Automatically collected information: When you visit our website or submit a form, we automatically collect certain technical information including your IP address, browser type, device type, pages visited, and the date and time of your visit. When you submit a form with SMS consent, your IP address is recorded as part of the consent record for compliance purposes.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule and deliver restoration services
• Communicate with you about your project
• Coordinate with your insurance company on your behalf (with your permission)
• Send follow-up communications about your service
• Improve our website and services

Customer Relationship Management (CRM)

We use GoHighLevel as our customer relationship management platform to manage communications, schedule appointments, and track service requests. Information you provide through our contact forms or during phone calls may be stored in this system. GoHighLevel maintains its own security practices and privacy standards. Your data within the CRM is used solely for managing our business relationship with you and is not sold to third parties.

Technology Providers

Our website is hosted on Cloudflare, which provides content delivery, security, and performance services. Cloudflare may process your IP address and technical request data as part of delivering our website to you. We use Cloudflare Turnstile on our forms to verify that submissions come from real people, not automated bots. Turnstile may collect interaction data during the verification process. For more information, see Cloudflare's Privacy Policy.

Phone Calls

When you call us or we call you, the call may be monitored or recorded for quality assurance and training purposes. By engaging in a phone call with First Response Property Restoration, you acknowledge that the call may be recorded. If you do not wish to be recorded, please inform the representative at the beginning of the call.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files placed on your device. You can control cookie settings through your browser preferences. We use Google Analytics (GA4) to understand how visitors interact with our website. Google Analytics may collect information about your visit, including pages viewed, time spent on the site, referring URLs, and general geographic location. This data is used in aggregate to improve our website and is not used to personally identify you. For more information, see Google's Privacy Policy.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We may share your information only in the following circumstances:

• Insurance companies: With your authorization, we share project documentation and communications with your insurance provider to facilitate claims processing.
• Service providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., CRM platform, email services), subject to confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or governmental regulation.

SMS & Mobile Data

When you opt in to receive SMS text messages from First Response Property Restoration, we collect and store: your phone number, the date and time you consented, the form page where consent was given, your IP address, and the exact consent language displayed. This information is retained for a minimum of five (5) years to comply with applicable federal and state regulations.

You may revoke SMS consent at any time by replying STOP to any message or by contacting us at info@frprestoration.com. Opt-out requests are processed within 10 business days. After opting out, you will receive one confirmation message and no further SMS communications unless you re-subscribe.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us at info@frprestoration.com or call (770) 501-6939.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: